cancellations and rescheduling
I require at least a 24 hour notice for any changes to your appointment. Please understand that without 24 hours notice, I miss the opportunity to fill that time. Confirmations are sent out 24 hours in advance as a courtesy, however, you are responsible for remembering your appointment time.
For cut and color appointments, any no-shows or appointments cancelled or rescheduled less than 24 hours prior to your appointment,will result in a $25 cancellation fee per service. (ex: color + cut = $50). All cancellations for hair extensions will result in a forfeiture of your retainer for new installations or a $250 fee for adjustments. If rescheduling an extension appointment, half of your retainer may be applied toward rescheduling one time. All fees must be paid before any future appointments may be made.
**Those who miss appointments repeatedly will be required to book with a credit card.**
I understand that emergencies do arise and with those rare occasions, I will handle each on a case-by-case basis.
I want you to love your hair! If, for any reason, you feel I missed the mark and an adjustment needs to be made,
please contact me. I am happy to make minor adjustments that align with our original consultation within 7 days
of the original service. Adjustments that alter the original plan or are requested after 7 days of the original service will require full payment. Due to time spent and product used, no refunds will be issued.
Photo Cred: @macarenaferr
product returns & exchanges
It is important to me that you love your products. In the event that you do not, hair products may be exchanged
for another product of equal or lesser value. Product returns must be made within 7 days of your initial purchase date. No refunds will be issued.
The environment in a salon is meant to be a getaway from the stresses of daily life. In order for it to stay that way, children must be properly supervised for the safety and satisfaction of all. I ask that children only be present when being provided a service. Chemicals, hot tools, and sharp objects are present at all times, making it very dangerous for children. Please arrange separate supervision for children during your appointment so that you may relax and fully enjoy your service.